Privacy and Notices

Notices to the Customer shall be sent to the email address on file for the Customer at Ellora BPO’s offices and will be considered given on the date sent out by Ellora BPO. Please refer to Section 4 of this Agreement regarding a change of e-mail address.

MARKETING COMMUNICATION

Unless you decline to receive communications from Ellora BPO or withdraw your consent at a later date, you agree that Ellora BPO may send you communications by any means (including electronically or by phone) to inform you of new offers and promotions. You may contact the Ellora BPO Customer Care Team to change your communication options or withdraw consent.

Ellora BPO PRIVACY POLICY

Ellora BPO regards its Customer’s privacy as one of its most important values and believes that its Privacy Policy will give the Customer confidence whenever they use Ellora BPO services. The following is a summary that outlines how Ellora BPO collects, uses and discloses personal information

Purposes

Ellora BPO collects personal information to:

i. Help provide the Customer with better service delivery;

ii. Better manage and operate its own day to day operations;

iii. Understand each Customer’s needs in order to recommend appropriate products or services

iv. Comply with legislative requirements;

v. Prevent fraud and protect Ellora BPO and its Customers from possible fraudulent actions;

Ellora BPO will advise the Customer of the reason it collects personal information when or before such information is collected.

Consent

The Customer’s knowledge and consent to the collection, use or disclosure of personal information is required, except where inappropriate to do so.

Limits

Ellora BPO will limit its collection of personal information to that which is necessary for the abovementioned purposes. This collection shall only be done by fair and lawful means.

Ellora BPO will not use or disclose personal information for any purposes other than those for which it was collected, except with the consent of the individual or as required by law.

When we provide information to third parties, such parties are required to adhere to confidentiality agreements to ensure that the Customer’s information remains safe and secure.

Third parties include Ellora BPO agents, other communications Service Providers (to enable service delivery outside Canada), Collection Agencies, emergency services and Law Enforcement Agencies.

Personal information shall be retained only as long as necessary for the fulfillment of those purposes.

Accuracy

Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.

Security

Personal information shall be protected by security safeguards appropriate to the sensitivity of the information. Each and every Ellora BPO employee must abide by Ellora BPO’s Privacy Policy.

Only authorized Ellora BPO employees are permitted access to a Customer’s Personal information and such access is limited by need.

If a Customer calls Ellora BPO’s Customer Care Team, with a concern or complaint for example, the Representative is allowed to access only the Personal Information that he or she needs to address that concern.

Customer Access

Upon request, the Customer shall be informed of the existence, use, and disclosure of his or her Personal Information and shall be given access to that information.

The Customer may challenge the accuracy and completeness of the information and have it amended as appropriate.

Definition: “Personal Information”

Means information about an identifiable individual and includes information about the Customer’s Ellora BPO VoIP service selections.

Information that is publicly available (such as a public directory listing of a name or information that is printed on a business card – including the Customer’s address, telephone number and email address) and is not considered personal information.